Game Support Specialist

Há 6 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
Job Description:

We are seeking a highly skilled and motivated Gaming Support Specialist to join our team at GrabJobs. As a key member of our customer support team, you will be responsible for providing exceptional support to our gamers via live chat, phone, and email.

About the Role:

This is a fantastic opportunity to work with a dynamic team that is passionate about delivering world-class gaming experiences. As a Gaming Support Specialist, you will play a critical role in ensuring that our customers receive prompt and professional support, resolving technical issues and answering questions related to game consoles and PCs.

Key Responsibilities:
  • Provide excellent customer service via live chat, phone, and email
  • Resolving technical issues related to game consoles and PCs
  • Answering questions and providing guidance on gaming-related topics
  • Collaborating with colleagues to identify trends and improve customer support processes
Requirements:
  • Fluency in English, particularly reading and writing
  • Excellent attention to detail, strong communication skills, and knowledge of computers
  • Self-motivated, proactive attitude with the ability to work productively and collaboratively within a multilingual team
  • A logical, methodical approach with good analytical and problem-solving skills
  • Experience in playing consoles and/or PC gaming is an advantage
Working Conditions:

This role requires a high level of flexibility, adaptability, and resilience. You will be working in a fast-paced environment, handling multiple customer inquiries simultaneously. In addition, you will need to be comfortable discussing technical faults/issues relating to game consoles/PCs.



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