Game Support Analyst

Há 3 dias


Lisboa, Lisboa, Portugal Miniclip Tempo inteiro

We're seeking a skilled Game Support Analyst to join our team as a Junior Player Support Representative. In this role, you'll be working closely with our customer support team to provide top-notch service to our players. Your primary responsibilities will include:

  1. Managing and resolving customer inquiries and complaints in a timely manner
  2. Identifying and addressing trends in customer inquiries to improve the overall player experience
  3. Collaborating with cross-functional teams to develop and implement process improvements
  4. Providing training and guidance to new team members on customer support best practices
  5. Conducting quality assurance reviews to ensure customer support standards are met
About this role

This is a fixed-term contract lasting six months, providing an opportunity to gain valuable experience in customer support and contribute to delivering exceptional player experiences.

We're looking for a self-motivated and results-driven individual who is passionate about providing excellent customer service. The ideal candidate has:

  • A proven track record of providing value-driven customer service in Technology industry (2+ years of experience);
  • Strong analytical and problem-solving skills, with the ability to identify trends and areas for improvement;
  • Excellent communication and interpersonal skills, with the ability to work with diverse customer segments;
  • Ability to work in a fast-paced environment and meet deadlines;
  • Fluent written and spoken English;
About Miniclip

Miniclip is a leading developer and publisher of mobile games, committed to creating engaging and entertaining experiences for millions of players worldwide. Our portfolio includes over 60 high-quality mobile games, distributed across mobile, PC, console, social, and online platforms.



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