Game Support Analyst
Há 3 dias
We're seeking a skilled Game Support Analyst to join our team as a Junior Player Support Representative. In this role, you'll be working closely with our customer support team to provide top-notch service to our players. Your primary responsibilities will include:
- Managing and resolving customer inquiries and complaints in a timely manner
- Identifying and addressing trends in customer inquiries to improve the overall player experience
- Collaborating with cross-functional teams to develop and implement process improvements
- Providing training and guidance to new team members on customer support best practices
- Conducting quality assurance reviews to ensure customer support standards are met
This is a fixed-term contract lasting six months, providing an opportunity to gain valuable experience in customer support and contribute to delivering exceptional player experiences.
We're looking for a self-motivated and results-driven individual who is passionate about providing excellent customer service. The ideal candidate has:
- A proven track record of providing value-driven customer service in Technology industry (2+ years of experience);
- Strong analytical and problem-solving skills, with the ability to identify trends and areas for improvement;
- Excellent communication and interpersonal skills, with the ability to work with diverse customer segments;
- Ability to work in a fast-paced environment and meet deadlines;
- Fluent written and spoken English;
Miniclip is a leading developer and publisher of mobile games, committed to creating engaging and entertaining experiences for millions of players worldwide. Our portfolio includes over 60 high-quality mobile games, distributed across mobile, PC, console, social, and online platforms.
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