Customer Success Manager
3 semanas atrás
About the Role:
We are seeking a highly motivated and experienced Customer Success Manager to join our team at Glartek. As a key member of our organization, you will be responsible for ensuring the maximum satisfaction of our customers, maintaining and building strong relationships, and ensuring their needs are met by our products.
Key Responsibilities:
- Build strong relationships with customers and be a trusted advisor on product usage
- Manage the onboarding and ongoing usage of the product by customers
- Regularly train customers on new product features
- Keep customers engaged and regularly using our products
- Maintain a revenue base by supporting account retention and renewal
- Drive upgrade revenue through increased product adoption and increased usage
- Maintain a customer-focused culture and aid delivery of the product to market
- Develop a deep understanding of the product to address customer concerns and provide guidance effectively
- Influence Roadmap based on company objectives and available resources
- Liaise with Product Management and Sales to provide feedback about product development
- Monitor and measure customer satisfaction and take proactive action to remedy any concerns
- Monitor and measure the progress of the customer usage of the Glartek product
- Capture and monitor key customer success metrics (e.g., NPS and CSAT)
Requirements:
- At least 2 years' experience working in manufacturing in Engineering, Continuous Improvement or Project Management
- BSc/MSc in Computer-science, Electronics Engineering, Industrial Engineering Telecommunications Engineering, or related field
- Fully proficient in Portuguese and English
- Excellent organizer and planner biases towards quick problem solving
- Excellent interpersonal and communication skills, to effectively communicate with customers as well as customer support, product management and sales
- Understanding of the characteristics of startup companies and the need for flexibility of role definitions
- Naturally positive, customer-oriented and results-oriented leader
- Available to travel occasionally
- Knowledge of Augmented Reality or Artificial Intelligence applies to manufacturing is a plus
- Experience with CRM, such as Salesforce, HubSpot and Pipedrive is a plus
Benefits:
- Relaxed Culture & Flat Hierarchy: We foster an open and collaborative environment
- 25 Vacation Days: including a special day off to celebrate your birthday, an extra day around Christmas and New Year's
- Stock Options: Own a piece of our success
- Health Insurance: Comprehensive coverage starting after one year
- Meal allowance
- Referral Program: Earn €250 for every successful referral who stays for at least six months
- Learning & Development: 5 exclusive days per year for company-paid training (with approval)
- Team Buildings: Regular events to strengthen our community
- Home Office Setup: We'll provide what you need to work comfortably from home
- Flexible holidays and working hours
- Annual Bonus: Receive up to two additional salaries each year
- Hybrid work (at least 2 days per week in the office)
- Free coffee in our offices
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