Customer Success Manager

4 semanas atrás


Leiria, Leiria, Portugal Glartek Tempo inteiro
Customer Success Manager

Glartek, a fast-growing global leader in Augmented and Connected Worker solutions, is seeking a Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the maximum satisfaction of our customers, maintaining and building strong relationships, and ensuring their needs are met by our products.

Key Responsibilities:
  • Build strong relationships with customers and be a trusted advisor on product usage
  • Manage the onboarding and ongoing usage of the product by customers
  • Regularly train customers on new product features
  • Keep customers engaged and regularly using our products
  • Maintain a revenue base by supporting account retention and renewal
  • Drive upgrade revenue through increased product adoption and increased usage
  • Maintain a customer-focused culture and aid delivery of the product to market
  • Develop a deep understanding of the product to address customer concerns and provide guidance effectively
  • Influence Roadmap based on company objectives and available resources
  • Liaise with Product Management and Sales to provide feedback about product development
  • Monitor and measure customer satisfaction and take proactive action to remedy any concerns
  • Monitor and measure the progress of the customer usage of the Glartek product
  • Capture and monitor key customer success metrics (e.g., NPS and CSAT)
Requirements:
  • At least 2 years' experience working in manufacturing in Engineering, Continuous Improvement or Project Management
  • BSc/MSc in Computer-science, Electronics Engineering, Industrial Engineering Telecommunications Engineering, or related field
  • Fully proficient in Portuguese and English
  • Excellent organizer and planner biases towards quick problem solving
  • Excellent interpersonal and communication skills, to effectively communicate with customers as well as customer support, product management and sales
  • Understanding of the characteristics of startup companies and the need for flexibility of role definitions
  • Naturally positive, customer-oriented and results-oriented leader
  • Available to travel occasionally (

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