Italian Cafe Manager

Job Title: Italian Cafe Manager

About Us:

Luciano Cafe Pane Della Vita is an Italian-themed café located in the heart of Obidos, Portugal, offering an authentic Italian culinary experience with a touch of European flair.

Our Offer:

As the Italian Cafe Manager, you will oversee the daily operations of our café, ensuring a high level of customer satisfaction and efficient, smooth-running service. You will be responsible for managing the café's opening and closing routines, implementing and maintaining standard operating procedures, and ensuring daily standards of guest experiences and property cleanliness.

Your Key Responsibilities:

1. Operational Management:

• Oversee day-to-day operations of the café, ensuring it runs efficiently and effectively.
• Implement and maintain standard operating procedures (SOPs) for all operational aspects.
• Manage the café's opening and closing routines, ensuring all tasks are completed.

• Ensure exceptional customer service is delivered consistently by all team members.
• Handle customer complaints and feedback promptly and professionally, resolving issues to ensure customer satisfaction.
• Develop and maintain relationships with regular customers to foster loyalty.

• Work alongside the Chef De Cuisine to handle all matters of the café.
• Recruit, train, and supervise café staff, including baristas, waitstaff, and kitchen personnel.
• Conduct regular staff meetings and training sessions to maintain high service standards and improve staff performance.

Your Qualifications:

• Proven experience in managing eateries or hospitality background with a minimum of 10 years' experience and at least 5 years of supervisory experience.
• Hospitality degree or equivalent professional certification/experience.
• Strong knowledge of food, beverages, and pairings.
• Experience in inventory management and quality control.
• Proficiency in overseeing bakery operations crucial to the success of Luciano.
• Excellent leadership, team management, communication, and organizational skills.
• Ability to work under pressure and in a fast-paced environment.
• Strong attention to detail and commitment to excellence in running operations and guest experiences.