Customer Service Manager Position in Leiria Region

1 semana atrás


Leiria, Leiria, Portugal Cross Border Talents Tempo inteiro
Job Description:

This Customer Service Manager position is an exciting opportunity for a professional to join Cross Border Talents in the Leiria region.

About the Job:
  • We are seeking an experienced customer service manager to manage our customer reception and telephone service, ensuring high-quality interactions with clients.
  • The ideal candidate will have strong written communication skills, be comfortable with numerical data, and have experience working as part of a team.
Key Responsibilities:
  • Manage customer inquiries, resolve issues promptly, and maintain accurate records.
  • Process and follow up on cases following established processes and documentation, ensuring compliance and quality standards.
  • Coordinate with colleagues to ensure reimbursement of benefits under health insurance and/or insurance contracts.
  • Monitor and analyze key performance indicators (KPIs) to optimize customer satisfaction and service delivery.
Benefits:
  • A competitive gross monthly salary of 923.40 EUR over 14 months, evolving to 1023.40 EUR at one year.
  • An endered meal card of 8 EUR per working day.
  • Multicare Health Insurance, including dental, optical, and hospitalization coverage, with a 5 EUR/month contribution.
  • A performance bonus linked to achieving objectives, with two possible amounts: 40 EUR/month or 80 EUR/month.
  • Additional bonuses include seniority and teleworking (0.75 EUR/day).
  • Annual individual salary increases and a birthday holiday.
Work Environment:
  • This role requires hybrid teleworking according to our internal teleworking policy.
  • We provide complete IT equipment, including a laptop, two screens, mouse, keyboard, and remote collaborative tools.
  • Candidates must reside in Leiria or within a maximum distance of 50km.
Requirements:
  • Monday to Friday, 40 hours per week, with flexible hours allowing for half-day off monthly.
  • Overtime compensation with up to 2-hour sessions, morning, noon, or afternoon.
  • Maximum 3 days of leave during peak activity periods.


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