Customer Service Representative French Speaker
2 semanas atrás
We are seeking a skilled French speaking Customer Support Specialist to join our team at Jl Talent Partners.
Job Summary:
As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers via phone and email, ensuring timely resolution and response to their inquiries.
Key Responsibilities:
- Provide accurate, valid and complete information by using the right procedures.
- Be the owner of the customer query and ensuring a timely resolution and response.
- Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner.
- Meet and exceed our customer service quality goals, compliance regulations and productivity targets.
- Create amazing customer experience that people value and we are proud of.
- Be responsible to follow the direction of management and provide feedback.
What We Offer:
- Health Coverage and Private Health Care.
- Attractive Salary package.
- Fast career growth opportunities.
Requirements:
- French C2 level.
- English B2 level.
- Ability to resolve customer concerns and create a seamless customer experience.
- Self Sufficient & confident in troubleshooting basic technical issues related to Connectivity, Systems & Devices.
- Ability to walk customers through complex procedures from start to finish.
- EU Citizenship or valid Portuguese work permit.
Location:
Leiria, Distrito de Leiria.
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