Product Support Automation Expert

3 semanas atrás


Santa Maria da Feira, Portugal Sidel Tempo inteiro

Job Opportunity

Sidel is seeking a Product Support Automation Expert to join their Regional Product Support Back Office Team. The successful candidate will be responsible for providing technical support and automation expertise for CCF and AQFlex products in the ECA region.

Key Responsibilities

  • Secure operational follow-up and technical support for CCF and AQFlex products throughout their life cycle.
  • Support colleagues in contact with customers through email, tickets, and on-site missions.
  • Prepare and distribute documentation for troubleshooting automation issues and communicate with central product support.
  • Execute automation RCA and support recovery and corrective actions.

Requirements

  • Master or Bachelor's degree in a relevant field.
  • Good level of English and Italian/French language skills.
  • At least 3 years of technical assistance or engineering experience in packaging equipment automation.
  • Electrical fundamentals and knowledge of PLC and HMI platforms.
  • Application of Root Cause analysis methodology.
  • Good interpersonal skills and ability to communicate with different target groups.


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