Spare Parts Coordinator
4 semanas atrás
Spare Parts Administrator
Contract Type
Permanent
Country
Portugal
Location
Santa Maria da Feira
Your Opportunity
As a key member of our Spare Parts Administration team, you will play a crucial role in delivering exceptional customer service to our international clients. Your primary responsibility will be to execute the quote-to-cash process for Sidel spare parts sales, ensuring seamless communication and efficient order management. This involves preparing quotes, managing orders, and collaborating with cross-functional teams to meet customer needs.
Your Mission
- Develop a deep understanding of customer requirements and provide tailored solutions to meet their needs.
- Ensure that all spare parts needs are identified and addressed in a timely manner.
- Update our Enterprise Resource Planning (ERP) system to reflect process changes and improvements.
- Prepare and present spare parts offers to customers, highlighting the benefits of our products.
- Work closely with Project Managers to establish parts lists for equipment and ensure accurate ordering.
- Coordinate administrative and logistics operations to ensure timely parts shipping.
- Handle customer non-conformities and participate in continuous service improvement initiatives.
- Provide backup support to colleagues during absences and contribute to the team's overall success.
Your Profile
- Excellent customer relationship management skills.
- Strong logistics management and coordination abilities.
- Proven sales administration and services experience.
- Knowledge of machine operations and office automation software.
- Fluency in English and excellent communication skills.
- Customer-oriented, organized, and results-driven individual with strong problem-solving and teamwork skills.
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