Spare Parts Coordinator

4 semanas atrás


Santa Maria da Feira, Portugal Sidel Tempo inteiro

Spare Parts Administrator

Contract Type

Permanent

Country

Portugal

Location

Santa Maria da Feira

Your Opportunity

As a key member of our Spare Parts Administration team, you will play a crucial role in delivering exceptional customer service to our international clients. Your primary responsibility will be to execute the quote-to-cash process for Sidel spare parts sales, ensuring seamless communication and efficient order management. This involves preparing quotes, managing orders, and collaborating with cross-functional teams to meet customer needs.

Your Mission

  • Develop a deep understanding of customer requirements and provide tailored solutions to meet their needs.
  • Ensure that all spare parts needs are identified and addressed in a timely manner.
  • Update our Enterprise Resource Planning (ERP) system to reflect process changes and improvements.
  • Prepare and present spare parts offers to customers, highlighting the benefits of our products.
  • Work closely with Project Managers to establish parts lists for equipment and ensure accurate ordering.
  • Coordinate administrative and logistics operations to ensure timely parts shipping.
  • Handle customer non-conformities and participate in continuous service improvement initiatives.
  • Provide backup support to colleagues during absences and contribute to the team's overall success.

Your Profile

  • Excellent customer relationship management skills.
  • Strong logistics management and coordination abilities.
  • Proven sales administration and services experience.
  • Knowledge of machine operations and office automation software.
  • Fluency in English and excellent communication skills.
  • Customer-oriented, organized, and results-driven individual with strong problem-solving and teamwork skills.

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