Spare Parts Administrator
6 meses atrás
Joining Spare Parts Administration team, you will accompany our international customers in order to answer efficiently their spare parts needs. In that goal, you will execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow related activities, always working towards customer satisfaction.
**Your Mission**:
- Manage customer requests for spare parts, including pricing, availability and orders processing ;
- Prepare the ERP accordingly and send out customers offers ;
- Follow-up selected customers spare parts offers to maximize sales ;
- Ensure on-time and in-full deliveries as well as proactive backlog management ;
- Manage customers payments terms with financial department ;
- Coordinate logistics according to country specificities and customer's requirements ;
- Promote and support customers use of SSO (Sidel Services Online) ;
- Follow-up non conformity issues and provide solutions to customers, leverage privileged customer interface position to maximize sales potential (offer follow-up).
**Your Profile**:
- Languages:
- English level : fluent
- French and/or Italian would be a plus
- Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
- Knowledge of order management processes
- Certificate in Logistics is a plus
- Ability to manage priorities and to handle multiple customer requests
- Ability to work independently and under pressure
- IT : expertise in Excel and ERP Systems, SAP is a plus
- Excellent communication skills, both written and verbal
- Customer orientation is a must
**Contract Type**:
**Permanent**:
**Country**:
**Location**:
**Santa Maria da Feira**:
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