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Application Support Technician

1 semana atrás


Vila Real, Vila Real, Portugal Sensei Tempo inteiro

About Decskill

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We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.

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We operate across three core areas: Decskill Talent, Decskill Boost, and Decskill Connect. Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.

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Key Job Responsibilities

">Job Title: Support EngineerResponsibilities:
  1. Collaborating with clients to resolve CI/CD integration issues.
  2. Supporting client projects involving Siemens application integrations.
  3. Developing and implementing new CLI applications using Java and Python.
  4. Analyzing reported issues and providing timely resolutions.
  5. Managing customer support tickets and escalating complex issues.
  6. Troubleshooting and resolving technical problems.
  7. Guiding clients on Siemens application usage.
  8. Documenting and tracking support activities.
  9. Improving support processes and workflows.
Requirements:
  1. English language fluency with advanced writing skills.
  2. 5+ years of experience in web development technologies.
  3. Incident management tool expertise.
  4. Demonstrated Java production experience.
  5. CI/CD pipeline development and maintenance experience.
  6. AWS Cloud technology proficiency.
  7. 2nd line support experience.
  8. Microsoft Excel and Office skills.
  9. YAML file expertise.
  10. Bash and Shell scripting skills.
  11. Python development and architecture experience.
  12. Log analysis and analytical skills.
  13. Documentation creation and updating experience.
  14. Team player with willingness to learn new skills.