Helpdesk Engineer
Há 5 dias
Cognizant is a dynamic and innovative environment that offers a unique opportunity for individuals to grow professionally and personally. We are seeking an exceptional IT Helpdesk – 1st Level Support to join our team and contribute to our success.
As a Helpdesk Engineer, you will be responsible for providing technical support to internal users, ensuring the smooth operation of our technological infrastructure. This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and the ability to work in a fast-paced environment.
**Job Description:**
Work Model:Onsite – client's team
**What makes Cognizant a unique place to work?
The combination of rapid growth and an international and innovative environment creates a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful.
This is your chance to be part of the success story: we are looking for an exceptional IT Helpdesk – 1st Level Support to work with us.
**Key Responsibilities:**
- Provide technical helpdesk support to internal users in terms of installation, configuration, maintenance, repair, and use of the company's technological infrastructure, ensuring its correct operation, availability, and updates.
- Support the administration of internal systems and tools and collaborate on IT and continuous improvement projects.
- Maintain a strong relationship with stakeholders.
**Required Skills and Qualifications:**
- Experienced IT Helpdesk or similar role.
- High proficiency in English and Spanish.
- Good knowledge of areas related to Hardware, Operating Systems (Windows, Mac, Android, and iOS), and TCP/IP networks.
- Experience in remote and face-to-face user support functions.
- Experience with ticketing tools for managing Incidents and Requests.
- Ability to analyze and diagnose issues.
- Proactivity in solving problems.
- Maintain up-to-date support documentation.
- Cooperate with other departments inside and outside IT.
- Always comply with all security procedures and company policies.
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