Customer Service Representative in Lisbon
Há 5 dias
At Cross Border Talents, we're seeking a highly skilled Customer Service Representative to join our team in Lisbon. This role offers an exciting opportunity for individuals who excel in providing exceptional support to customers.
Role Overview:
This Customer Service Representative will be responsible for managing customer inquiries across various channels, including phone, chat, email, and social media. The successful candidate will possess excellent communication skills, adaptability, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Deliver top-notch support via phone, chat, email, and social media
- Resolve issues related to account setup, verification, logins, financial queries, and technical matters
- Serve as a trusted advisor, particularly to clients in the sports sector
- Respond promptly to inquiries, feedback, and concerns
- Foster strong client relationships through clear and effective communication
- Uphold service excellence in alignment with company policies
- Propose process enhancements to improve the overall customer experience
Requirements:
- Fluent in Czech (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Choose Us:
- Competitive Salary: We offer attractive compensation that recognizes and rewards your contributions
- Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
- Health and Life Insurance: Benefit from comprehensive coverage to support your well-being
- Onsite Work Environment: Thrive in a collaborative and communicative office setting
- Relocation Package: Receive support if relocating to ensure a smooth transition
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