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Medical Information Coordinator
1 semana atrás
IQVIA Safety Operations Team
The IQVIA Safety Operations team plays an important part in the design, build, and execution of end-to-end safety solutions for major pharmaceutical companies and their post-market products around the world.
About the Role
As a Medical Information Specialist with German and English language, you will be responsible for performing key medical information call centre services and processing safety and product quality information to help optimize the safety profiles of products across various therapeutic areas: Respiratory; Infectious diseases, Immunology and Inflammation; HIV & Oncology.
Your Key Responsibilities
- You will provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
- You will receive and document incoming telephone calls, faxes, or emails from various sources including investigative sites during regular weekday business working hours.
- You will establish and maintain effective team communications, providing regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
- You will build a positive, collaborative team environment with other Lifecycle safety team members.
- You will participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification, and implementation of process efficiencies.
What We Offer
- A highly visible and important role within IQVIA and essential to our core goal of patient safety.
- Daily direct contact with Health Care Professionals (HCPs) and patients.
- Ongoing training and development from our in-house safety experts to plan and progress your career.
