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Global Delivery Operations Manager
1 semana atrás
Side, a global leader in video game development and services, seeks a seasoned professional to drive delivery operations and process improvements. As our new Program Manager, you will play a critical role in managing a portfolio of complex projects and initiatives across multiple lines of business and regions.
About UsWe are a global company with a rich history dating back to 1994. Our expertise spans technical and creative solutions for top developers and studios worldwide. We have a presence in over 15 countries and offices in key regions.
About the RoleThis key role is part of our Localization and LQA delivery teams and focuses on managing a range of tasks, projects, and initiatives primarily on LQA. As the Program Manager, you will be responsible for delivering complex projects and process improvement initiatives involving multiple lines of business and regions.
Key Responsibilities:- Lead key projects and initiatives for delivery operations.
- Establish and implement best practices for process organization, reporting, and support of key delivery processes.
- Define global projects scope, goals, budget, and timeline in collaboration with Sales, internal teams, and clients.
- Manage on-boarding process for global clients and projects, coordinating with all supporting and regional teams.
- Create and maintain high-level plans that span multiple lines of business.
You will be responsible for overseeing the overall project schedule, ensuring individual line of business plans are maintained, and interdependencies between are tracked and managed. You will lead and guide Project Managers of each line of business, ensuring their individual project needs are met.
Requirements:- Effective relationship builder and collaborator both with clients and internal stakeholders.
- Proven ability to manage multiple projects, resources, and deliverables across different functions and locations globally.
- Experience managing LQA or Localization projects at PM or above level.
- Excellent English communication skills, written and verbal.
- Ability to deal with ambiguity and work under pressure.
