Multilingual Customer Service Representative

1 dia atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Job Description:
We are looking for a Multilingual Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in Italy and other international markets.

Responsibilities:
- Respond to customer inquiries and resolve issues efficiently and effectively.
- Identify and escalate critical cases to ensure timely resolution.
- Collaborate with cross-functional teams to improve processes and enhance customer experience.
- Develop long-term relationships with sellers and provide guidance on e-commerce best practices.
- Participate in ad-hoc projects and initiatives as needed.

Requirements:
- Native or proficient level of Italian (C2)
- Intermediate level of English (at least B2)
- Ability to adapt to software systems
- Analytical and problem-solving skills
- EU citizenship or valid work permit for Portugal

About the Company:
We are a leading destination for short-form mobile video, inspiring creativity and bringing joy to our users. Our company culture values associate experiences, offering competitive wages, relocation packages, and opportunities for growth and development.

Benefits:
- Competitive wages
- Relocation package
- Paid professional training
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives



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