Multilingual Customer Service Representative
Há 4 dias
We are looking for a talented Italian-English Multilingual Customer Service Representative to join our hybrid team in Sofia, Bulgaria. As a member of our customer experience team, you will be responsible for delivering exceptional service to customers through various communication channels.
About the RoleYou will work closely with our team lead to ensure that customers receive timely and effective resolutions to their issues. Your primary responsibility will be to answer incoming communications from customers, connect and resolve order-related issues, and stay up-to-date with the latest technology.
Key Responsibilities- Answer incoming communications from customers
- Connect and resolve order-related issues with customers using written communication and voice channels
- Stay up-to-date with the latest technology
To succeed in this role, you will need to have at least 6 months of related customer service experience in retail, contact center, customer electronics, or similar fields. You should also have effective written communication skills, including grammar and spelling in Italian-English, and be able to act as one in a team setting.
BenefitsWe offer a competitive compensation package, performance bonus opportunities, and a range of benefits, including paid time off, wellness and healthcare benefits, and relocation assistance.
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