Multilingual Gaming Expert

Job Title: Multilingual Gaming Expert

About the Role: We are seeking a highly skilled and motivated Multilingual Gaming Expert to join our team in Lisbon, Portugal.

Description: As a Multilingual Gaming Expert, you will be responsible for providing exceptional customer support to gamers worldwide. Your primary focus will be on resolving technical issues, answering questions, and ensuring an overall positive gaming experience.

Responsibilities:

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• Provide multilingual customer support via email, chat, and phone calls\
• Resolve technical issues related to our gaming platform\
• Develop and maintain in-depth knowledge of our products and services\
• Foster strong relationships with customers through proactive communication and issue resolution\
• Collaborate with internal teams to improve processes and ensure seamless customer experiences\
• Participate in ongoing training and professional development to stay up-to-date with industry trends and best practices\
• Contribute to quality improvement initiatives and provide feedback to enhance customer satisfaction\
• Work closely with cross-functional teams to achieve business objectives and drive revenue growth\
• Maintain accurate records and reports to track performance and identify areas for improvement\
• Stay up-to-date with company policies, procedures, and changes to regulatory requirements\
• Meet or exceed individual and team performance targets, as set by management\
• Prioritize tasks effectively, manage multiple projects simultaneously, and adapt to changing priorities\
• Utilize problem-solving skills to resolve complex issues and escalate when necessary\
• Demonstrate excellent time management, organization, and prioritization skills\
• Develop and maintain a deep understanding of our brand values, mission, and vision\
• Perform other duties as assigned by management to ensure the success of the team and company\
• Suggest process improvements and implement changes that enhance efficiency and productivity\
• Maintain confidentiality and handle sensitive information with discretion\
• Ensure compliance with company policies, procedures, and regulatory requirements\
• Engage in regular self-assessment and goal-setting to continuously improve performance and contribute to team success

What You'll Need:

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• Bachelor's degree in Computer Science, Communications, or a related field (or equivalent experience)\
• Minimum 2 years of experience in customer support or a related field (gaming industry experience preferred)\
• Excellent written and verbal communication skills in English (additional languages a plus)\
• Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues\
• Proven ability to work in a fast-paced environment, prioritize tasks, and meet deadlines\
• Experience with customer relationship management software (CRM) and helpdesk tools (desired)\
• Ability to work independently and collaboratively as part of a global team\
• Flexibility to work varying shifts, including evenings and weekends (as needed)\
• Willingness to learn and adapt to new technologies, systems, and processes\
• High level of emotional intelligence, empathy, and patience when interacting with customers\
• Capacity to work under pressure, remain calm, and composed in challenging situations\
• Adaptability, resilience, and a growth mindset\
• Passion for delivering exceptional customer experiences and driving business growth\
• Results-oriented, with a focus on continuous improvement and process enhancement\
• Able to maintain confidentiality and handle sensitive information with discretion\
• Good time management, organizational, and prioritization skills\
• Flexible and willing to learn and take on new challenges\
• Adaptable to change and able to adjust to new processes and procedures quickly\
• Reliable, punctual, and committed to meeting deadlines\
• Strategic thinker, able to connect the dots between customer needs and business objectives\
• Customer-focused, with a passion for delivering outstanding service and creating memorable experiences\
• Creative problem-solver, able to think outside the box and come up with innovative solutions\
• Results-driven, with a keen eye for detail and a focus on continuous improvement\
• Team player, comfortable working collaboratively with diverse groups and individuals\
• Continuously seeks opportunities to improve processes, increase efficiency, and drive results\
• Maintains a positive attitude, remains calm under pressure, and demonstrates a commitment to excellence\
• Committed to learning, growing, and adapting to new technologies, systems, and processes

About Us: Atlean World is an International Recruitment company that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Our Benefits:

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• We offer a comprehensive relocation package, including flight expenses, accommodation provided in shared apartments, language lessons, and sports activities\
• We provide private health insurance after 6 months of employment\
• We offer a 12-month renewable contract with opportunities for growth and advancement\
• We value diversity, equity, and inclusion, and strive to create a welcoming environment for all employees\
• We foster a culture of innovation, creativity, and continuous improvement\
• We prioritize employee well-being, offering flexible work arrangements, mental health resources, and access to fitness programs\
• We invest in ongoing training and development, providing opportunities for skill-building and career growth\
• We celebrate milestones and achievements, recognizing individual and team contributions to our success\
• We maintain a safe and respectful workplace, adhering to high standards of conduct and behavior\
• We partner with local organizations and communities, contributing to social responsibility and giving back\
• We promote open communication, transparency, and trust, encouraging feedback and constructive dialogue\
• We recognize and reward outstanding performance, celebrating successes and accomplishments\
• We support work-life balance, offering flexible schedules, remote work options, and paid time off\
• We maintain a healthy and inclusive work environment, promoting physical and mental well-being\
• We encourage collaboration, teamwork, and cross-functional communication\
• We prioritize data-driven decision-making, using insights and analytics to inform strategic choices\
• We adopt a customer-centric approach, focusing on delivering exceptional experiences and exceeding expectations\
• We embrace innovation and experimentation, embracing calculated risks and trying new approaches\
• We cultivate a growth mindset, encouraging continuous learning, adaptation, and self-improvement\
• We promote accountability, taking ownership of actions, decisions, and outcomes\
• We maintain a culture of inclusivity, respect, and empathy, valuing diverse perspectives and backgrounds\
• We align our goals with business objectives, focusing on measurable outcomes and results-driven initiatives\
• We prioritize talent development, investing in training, mentorship, and career growth opportunities\
• We recognize and reward innovation, creativity, and entrepreneurship, fostering a culture of risk-taking and experimentation\
• We promote transparency, honesty, and integrity, upholding the highest standards of ethics and conduct\
• We maintain a safe and healthy work environment, adhering to regulatory requirements and industry best practices\
• We prioritize employee engagement, offering opportunities for feedback, recognition, and growth\
• We support work-life balance, offering flexible schedules, remote work options, and paid time off\
• We recognize and reward outstanding performance, celebrating successes and accomplishments\
• We prioritize talent development, investing in training, mentorship, and career growth opportunities\
• We promote open communication, transparency, and trust, encouraging feedback and constructive dialogue\
• We support continuous learning, adopting a growth mindset, and staying up-to-date with industry trends and best practices