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Luxury Hotel Customer Service Representative in Lisbon

2 semanas atrás

Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Are you a customer-centric individual looking to make a difference in the hospitality industry? We are seeking a highly motivated and proactive Luxury Hotel Customer Service Representative to join our team in Lisbon, Portugal.

About Us

Blu Selection is a leading provider of high-end hotel services, dedicated to delivering exceptional guest experiences. Our commitment to excellence has earned us a reputation as a trusted partner in the luxury hospitality market.

Job Description

As a CUSTOMER SERVICE REPRESENTATIVE, you will be responsible for ensuring that our guests receive unparalleled service and support throughout their stay with us. Your primary focus will be on resolving issues efficiently, providing personalized assistance, and maintaining a positive attitude at all times.

Your key responsibilities will include:

  • Solving issues during the booking process
  • Giving instructions and providing clear guidance to guests
  • Taking an active role in finding the right booking solutions
  • Following up during the vacation and providing good solutions, including refund when necessary

In addition, you will be responsible for managing client relationships, expanding the clients' network, and generating qualified leads. You will also participate in ongoing training and development programs to enhance your skills and knowledge.