Technical Support Specialist
Há 5 dias
About Datacom
Datacom is a leading professional IT services company in Australasia, providing expertise in operating data centers, IT services, software engineering, and application management. We have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion.
Our Purpose
We connect people and technology to solve challenges, create opportunities, and discover new possibilities for our communities. Our team is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds.
The Role
We are seeking a skilled Technical Support Specialist to join our IT Service Desk team. As a key member of our team, you will be responsible for ensuring all incidents or requests are updated in a timely manner. Your primary objective will be to provide exceptional customer service, maintaining professionalism in all interactions, including escalations.
Key Responsibilities
- Ensure end-user satisfaction by addressing every request with an appropriate response (resolve or re-assign)
- Manage customer-related incidents, ensuring speedy resolution within SLAs
- Assist Field Technicians and NT Engineers in troubleshooting and resolution of problems
- Process Compliance: Follow guidelines/scripts and ensure every customer interaction is quality compliant
- Maintain security of the network
- Self-development & Leadership: Keep manager updated on potential risks and performance deficiencies proactively
Requirements
- Knowledge of network hardware, including routers, hubs, and switches
- Able to recreate and administer network infrastructure
- Proactive in ticket management
- Conflict resolution skills
- Results-oriented
- Prior experience in customer telephone support or service desk
- Experience in LAN topology and infrastructure
- Ability to work in a constantly changing environment
Compensation and Benefits
We offer a competitive salary of $45,000 per year, spotter fees, HMO with free 4 dependents, leave credits, performance bonuses, and a work-life balance environment. Our office is located in BGC Taguig, and we have a hybrid work setup (twice a week) and a flexible work schedule.
What We Offer
We promote work-life balance, and our APAC focus means no graveyard shifts. Our exciting perks include a dynamic and supportive work environment, opportunities for growth and development, and a chance to be part of a global organization.
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