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Strategic Innovation and Automation Leader
2 meses atrás
Job Title: Head of Innovation and Automation
About the Role:
Come create the technology that helps the world act together at Phiture. We are committed to innovation and technology leadership across various domains. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
The Team You'll Be Part Of:
Our CNS Services & Care organization is seeking a highly motivated and visionary 'Senior Leader' for its newly created unit named Innovation and Automation, to drive the next wave of innovation and operational excellence in our Services & Care Organization.
Key Responsibilities:
- Develop and execute the innovation and automation initiatives to drive efficiency across Services & Care Organization.
- Collaborate with senior executives and cross-functional teams to align technology strategies with business objectives and customer needs.
- Identify emerging technology trends and disruptive innovations that can be leveraged to create competitive advantages in service delivery and operations.
- Act as technology advisor to the S&C leadership team.
- Lead initiatives in AI, machine learning, and robotics to create automated service solutions that reduce costs and improve speed and quality.
- Foster a culture of innovation within the organization by establishing processes and frameworks for continuous experimentation and creative problem-solving.
- Drive the implementation of new digital platforms, tools, and services that enhance customer experiences and improve operational efficiency.
- Develop a roadmap for automation across CNS services & Care portfolio, focusing on scalability, flexibility, and global applicability.
- Partner with P&E and Domain S&C to design and deploy automated solutions that enhance service delivery, quality, and resilience.
Requirements:
- Deep expertise in emerging technologies, automation strategies, and innovation management.
- Proven track record of leading transformative initiatives within a large, complex, and dynamic global environment.
Why Join Us:
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work.
