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Social Media Customer Experience Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

As a Customer Experience Specialist, you will play a key role in shaping our customers' perceptions of our brand.

About the Job

This role involves identifying areas for improvement in our customer journey and developing strategies to enhance it.

Your Key Responsibilities
  • Analyze customer feedback and behavior patterns
  • Develop and implement initiatives to improve customer satisfaction
  • Collaborate with cross-functional teams to align strategies and goals
  • Maintain accurate records and reports on customer interactions and feedback
About Us

We are a social media company dedicated to delivering outstanding customer experiences.

We prioritize innovation, creativity, and continuous improvement.

Our diverse team is passionate about making a positive impact on our customers' lives.

What We Offer
  • Type of contract: fixed-term employment opportunity
  • Working hours: standard full-time schedule
  • Salary conditions:
  • Including free accommodation: 950€ – 1.000€ gross/month (based on experience)
  • Excluding accommodation: 1.300 – 1.400€ gross/month (based on experience)
  • For international candidates:
  • Access to exclusive networking events and conferences
  • Development opportunities in data analysis and marketing