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Renewal Portfolio Manager

Há 7 dias

Lisboa, Lisboa, Portugal PagerDuty, Inc. Tempo inteiro
Job Description

The Renewal Portfolio Manager will be responsible for managing the subscription renewal process for assigned customers, ensuring high retention rates and maximizing contract value.

This is an exciting opportunity to play a key role in maintaining and expanding customer relationships in a fast-paced, high-growth environment. The ideal candidate is a proactive, organized, and results-driven professional with experience in renewals, account management, or customer success.

Key Responsibilities:

  • Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
  • Partner with Customer Success Managers to execute success strategies that drive software adoption and business value.
  • Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships.
  • Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution.
  • Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts.


Basic Qualifications:

  • 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role.
  • Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings.
  • Self-motivated and proactive, with the ability to work both independently and as part of a team.
  • Experience managing customer relationships and executing strategies to increase retention and revenue.
  • Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention.


Preferred Qualifications:

  • Experience working in a technology or SaaS company.
  • Familiarity with subscription-based business models and renewal processes.
  • Knowledge of IT operations, IT development organizations, and related tools.
  • Experience using Salesforce CRM for customer and renewal management.
  • Bachelor's degree or equivalent work experience.