Customer Protection Specialist

Há 4 dias


Lisboa, Lisboa, Portugal Entain Group Tempo inteiro

As a Customer Protection Specialist at the Entain Group, you will be part of our Legal and RG International team within Customer Services. Our mission is to provide a safe and responsible gaming environment for our customers.

You will mainly be responsible for outbound (potentially inbound) contact with customers to address potential Safer Gambling or Affordability concerns.

We are looking for someone with excellent written and verbal German skills, as well as a business level of English. You should also have the ability to communicate sensitively and calmly, particularly with customers who may be distressed or angry.

Key Responsibilities:

  • Contacting customers to address any potential Safer Gambling or Affordability concerns.
  • Deliver outstanding customer service while encouraging the use of Safer Gambling tools or seeking Source of Funds clarifications/evidence.
  • Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk in a timely manner.
  • Ensure all necessary actions are taken e.g. loss limits, deposit limits, account closure and maintain a clearly documented audit trail of decision making.
  • Handle sensitive information in line with data privacy requirements.

Our Team:

We are a multicultural business that values, celebrates and respects individual differences. Our diverse internal networks provide the support for you to express your views and make a positive difference.



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