Victoria's Secret NorteShopping Category Manager

Há 7 dias


Porto, Porto, Portugal PERCASSI Tempo inteiro

Job Description

We are seeking an experienced category supervisor to join our team at PERCASSI Victoria's Secret NorteShopping. As a key member of the store leadership team, this individual will be responsible for driving sales growth and customer satisfaction in their assigned merchandise category.

About You

To succeed in this role, you will need to have a proven track record of improving customer satisfaction and driving customer loyalty. You should also possess strong business acumen, with excellent analytical skills and the ability to manage complex and competing priorities with ease.

Responsibilities
  • Develop and execute short-term action plans and long-term strategies to drive sales growth and customer loyalty
  • Reinforce a customer-centric culture, where the entire store team focuses on delivering outstanding customer experiences
  • Serve on the Sales Leadership Team and contribute to total store results
  • Owning results for the assigned category
  • Maximize sales potential by spending 90% of scheduled time on the sales floor
  • Demonstrate excellent customer sales lead (CSL) behaviors
  • Support, model, and enhance all selling and sales support behaviors to ensure seamless customer interactions
  • Gain business insights for the assigned category and collaborate with direct management to create SMART action plans that improve execution and results
  • Support Best at Bras initiatives with a focus on current selling strategies
  • Analyze customer experience reports and mobilize the team accordingly
  • Display expert product knowledge of the assigned category and general knowledge of all categories
  • Conduct CSL and associate observations, providing feedback to drive improvement
  • Understand, adhere to, and reinforce brand standards
  • Plan floorsets to effectively impact and optimize assigned category results
  • Partner with the brand delivery team to plan brand guides and initiate floor moves as needed
  • Drive customer loyalty through current brand strategies, including credit and customer relationship marketing
  • Ensure payroll is managed daily by punch guarding and executing flex worksheets
  • Execute store opening and closing procedures when necessary
  • Partner with the Sales Leadership Team to identify and resolve maintenance and housekeeping issues
  • Reinforce all activities related to providing a safe working environment
  • Support development and implementation of store strategy to reduce shrink
  • Create awareness of and build capabilities in loss prevention by fostering a culture of honesty and connecting the links between customer service, associate engagement, and shrink
Requirements
  • Proven track record of improving customer satisfaction and driving customer loyalty
  • Strong business acumen with excellent analytical skills
  • Ability to manage complex and competing priorities with ease
  • Previous supervisory experience preferred
  • Schedule flexibility to include evenings and weekends


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