Store Category Executive

Há 5 dias


Porto, Porto, Portugal PERCASSI Tempo inteiro

Career Overview

We are seeking an experienced category supervisor to join our team at PERCASSI Victoria's Secret NorteShopping. As a key member of the store leadership team, this individual will be responsible for driving sales growth and customer satisfaction in their assigned merchandise category.

Main Responsibilities
  • Develop and execute short-term action plans and long-term strategies to drive sales growth and customer loyalty
  • Reinforce a customer-centric culture, where the entire store team focuses on delivering outstanding customer experiences
  • Serve on the Sales Leadership Team and contribute to total store results
  • Owning results for the assigned category
  • Maximize sales potential by spending 90% of scheduled time on the sales floor
  • Demonstrate excellent customer sales lead (CSL) behaviors
  • Support, model, and enhance all selling and sales support behaviors to ensure seamless customer interactions
  • Gain business insights for the assigned category and collaborate with direct management to create SMART action plans that improve execution and results
  • Support Best at Bras initiatives with a focus on current selling strategies
  • Analyze customer experience reports and mobilize the team accordingly
  • Display expert product knowledge of the assigned category and general knowledge of all categories
  • Conduct CSL and associate observations, providing feedback to drive improvement
  • Understand, adhere to, and reinforce brand standards
  • Plan floorsets to effectively impact and optimize assigned category results
  • Partner with the brand delivery team to plan brand guides and initiate floor moves as needed
  • Drive customer loyalty through current brand strategies, including credit and customer relationship marketing
  • Ensure payroll is managed daily by punch guarding and executing flex worksheets
  • Execute store opening and closing procedures when necessary
  • Partner with the Sales Leadership Team to identify and resolve maintenance and housekeeping issues
  • Reinforce all activities related to providing a safe working environment
  • Support development and implementation of store strategy to reduce shrink
  • Create awareness of and build capabilities in loss prevention by fostering a culture of honesty and connecting the links between customer service, associate engagement, and shrink
Requirements
  • Proven track record of improving customer satisfaction and driving customer loyalty
  • Strong business acumen with excellent analytical skills
  • Ability to manage complex and competing priorities with ease
  • Previous supervisory experience preferred
  • Schedule flexibility to include evenings and weekends


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