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Remote Support Agent for Global Clients
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This position involves working as a B2B Customer Support Agent for a leading payment solutions provider. The company's operating system empowers business owners to sell anywhere, manage inventory, and communicate with customers effectively. Your primary responsibility will be to provide top-tier customer support by assisting clients with inquiries, troubleshooting issues, and offering tailored solutions. To achieve this, you will engage with clients to ensure timely and effective resolution of concerns while maintaining a high level of professionalism. Excellent communication skills are crucial in this role, as you will interact with clients via phone, email, and chat. A variety of support tasks will also be handled in this position.
Key Responsibilities
Your key responsibilities will include providing exceptional customer service by addressing client inquiries and resolving issues efficiently. You will need to maintain a high level of professionalism while interacting with clients. Additionally, you will be responsible for handling a variety of support tasks and ensuring timely and effective resolution of client concerns. Strong problem-solving skills and ability to work independently are essential in this role. You must also be able to multitask in a fast-paced environment and possess strong verbal and written communication skills.
About the Work Environment
The work environment is dynamic and fast-paced, requiring flexibility and adaptability. You will work in a rotational shift environment, which may include night shifts. A fixed-term contract of one year with a 30-day trial period is offered, along with a competitive salary package and comprehensive benefits.
