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Senior Account Manager
2 semanas atrás
About the Role
We are seeking a Customer Success Manager to join our team at Jumpcrypto, a leading global platform and network for compliant crypto transactions. The successful candidate will be responsible for ensuring the success of our clients in the EMEA region.
The Ideal Candidate
We are looking for a highly motivated and experienced Customer Success Manager who has a proven track record in managing diverse accounts across SMBs and Enterprise. The ideal candidate will have high emotional intelligence, with strong problem-solving skills and a proactive, entrepreneurial mindset.
- Owning the post-sales customer journey: You will lead onboarding, drive adoption, and secure renewals and upsells across SMB and Enterprise accounts.
- Building and maintaining relationships: You will establish long-term connections with key stakeholders and proactively track and report on customer health metrics.
- Providing expertise and guidance: You will educate and support customers in implementing their Travel Rule Compliance programs.
- Acting as the voice of the customer: You will share actionable insights with internal teams, including competitor trends, customer needs, and feedback on product, sales, and marketing strategies.
- Collaborating cross-functionally: You will work with internal teams to improve the overall customer experience by sharing feedback and advocating for customer needs.
Requirements
- Proven experience owning customer success for a region like EMEA, including managing diverse accounts across SMBs and Enterprise.
- Track record in managing a book of business and overseeing the entire customer lifecycle from onboarding to retention and upselling.
- Demonstrated ability to create or contribute to scalable customer success processes.
- High emotional intelligence, with strong problem-solving skills and a proactive, entrepreneurial mindset.
- Confident relationship management skills with stakeholders at all levels, including effective communication across diverse audiences.
- Exceptional ability to listen, understand, and address customer needs with empathy.
What We Offer
- Flexible Remote Work: Work from anywhere.
- $1000 WFH Stipend: Use within your first year of employment.
- MacBook Pro: Procured by you and your manager to find a model that meets your needs.
- Unlimited PTO: We trust you to take as much holiday as you need.
- Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record.
