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Accounting/Finance Support Specialist

2 meses atrás

Porto, Porto, Portugal Unit4 Nv Tempo inteiro
Job Title: Accounting/Finance Support Consultant

At Unit4, we're looking for a skilled Accounting/Finance Support Consultant to join our team. As a key member of our support team, you'll be the first point of contact for our customers on IT and Business Application related questions for our solutions.

Key Responsibilities:
  • Process and solve cases in a timely and qualitative way
  • Investigate, process and document application problems passed to the Application Support team and product department
  • Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigations
  • Handle customer escalations, taking ownership of complicated issues and keep customers updated of progress at all times
Requirements:
  • Accounting/Finance related Bachelor level of knowledge
  • Strong communication skills and fluent in Swedish and English (verbal and written)
  • Experience from accounting and processes in an ERP system
  • Knowledge or experience within the process for Project Costing and Billing is an advantage
  • Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
  • Previous experience of working with ERP software or any related business software is an advantage
  • Previous experience of working in a Customer Service environment is an advantage
What We Offer:
  • A chance to participate in the development of an international leading software firm
  • At Unit4, you have the freedom and autonomy to be successful
  • An attractive salary while working in a challenging international environment
  • Enthusiastic colleagues who like to learn from each other
  • At Unit4 we invest in your personal and professional growth
  • We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy

This role may require security clearance for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history