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Customer Journey Insights Analyst
1 semana atrás
Company Overview:
FedEx is a global logistics leader, connecting over 220 countries and territories. We strive to deliver the most important package of someone's day, every moment.
Job Description:
We are seeking a skilled Customer Journey Insights Analyst to join our dynamic team. As a key member, you will analyze customer journeys using advanced tools like SAS, Databricks, Adobe Analytics, and Power BI to enhance customer satisfaction and drive business outcomes.
Key Responsibilities:
- Analyze complex data sets to identify patterns and provide actionable insights that drive customer engagement.
- Work with the Customer Experience Design team to design optimal customer journeys by providing insightful data points and analytics.
- Monitor the impact and effectiveness of initiatives to improve the customer experience by designing, maintaining, and analyzing dashboards and reports.
- Partner with internal teams to enable a cohesive and seamless customer experience.
Required Skills and Qualifications:
- Expertise in data analysis tools and platforms such as SAS, Databricks, Adobe Analytics, SQL, Excel, and data visualization tools like Tableau or Power BI.
- Strong analytical skills with ability to interpret complex data sets and provide actionable insights.
- Innovative problem-solving and critical thinking skills to combine quantitative and qualitative data sources.
- Excellent interpersonal skills with a proven ability to work effectively with diverse teams across the organization.
- Able to turn complex data into easy-to-understand insights and effectively communicate these findings to key stakeholders.
Benefits:
- An attractive compensation package.
- Training to get you started and on-the-job learning opportunities.
- Extensive learning resources to further develop your skills and knowledge.
- Tuition Assistance Program for eligible employees.
- Employee Assistance Program for you and your family in difficult life situations.
- Employee reduced-rate shipping.
- Growth opportunities within a global company.
