Nordic Team Lead

2 semanas atrás


Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

We are seeking an experienced Nordic team lead to join our client in Riga, Latvia for a FinTech project. As a team lead, you will be responsible for motivating and developing team members, driving process performance, and delivering complex client engagements.

The ideal candidate will have at least 1-2 years of experience as a customer service team lead, with near native Swedish language skills (CEFR level C1) and manageable English skills (B1+ or better). You will also possess excellent people management skills, computer literacy, and strong presentation skills.

This is an excellent opportunity to work for a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. The estimated annual salary for this role is between $60,000 and $80,000 depending on experience.

Responsibilities:

  • Motivate and develop team members in a dynamically changing environment
  • Drive process performance to achieve and exceed SLA deliverables
  • Lead and deliver complex client engagements that help identify, design, and implement creative business solutions
  • Provide excellent customer service and determine the needs of the client
  • Implement and oversee the quality of deliverables and manage team relationships effectively

Benefits include customized working schedules, opportunities for training and development, and a chance to work with a diverse and dynamic team. If you are a self-motivated achiever with a long-term vision, we encourage you to apply for this exciting opportunity.


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