Team Coordinator

Há 6 dias


Lisboa, Lisboa, Portugal PSA BDP Tempo inteiro

Job Description

The Team Leader role at PSA BDP is a critical position that requires strong leadership skills, excellent communication abilities, and a keen eye for detail.

Main Accountabilities

  • To lead and manage a team of professionals in achieving company objectives.
  • To develop and implement strategies to improve team performance and productivity.
  • To build and maintain relationships with clients, colleagues, and other stakeholders to drive business growth.
  • To prepare and present reports to management, highlighting key statistics and trends.
  • To conduct regular meetings with team members to discuss progress, address issues, and set goals.
  • To work closely with the Manager to set quarterly targets and objectives.
  • To promote a culture of open communication, respect, and transparency within the team.
  • To assist in the recruitment and interview process for new team members.
  • To perform quality checks and audits to ensure compliance with company standards.
  • To identify opportunities for process improvements and implement changes to enhance efficiency.
  • To manage escalations from customers and internally, providing timely resolutions.
  • To monitor attendance and provide training to new team members as needed.
  • To support the Manager in local quotation and pricing efforts.

Requirements

  • A graduate of any discipline with a minimum of 2 years of progressive experience in a Supervisory role in customer service-related matters within the freight forwarding industry.
  • General knowledge of various local and international shipping and freight forwarding practices is an advantage.
  • Knowledge of SAP, ERP systems, and computer literacy in Microsoft Office Suite will be an added advantage.
  • Good communication skills in English (oral and written).

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