Team Coordinator
Há 6 dias
Job Description
The Team Leader role at PSA BDP is a critical position that requires strong leadership skills, excellent communication abilities, and a keen eye for detail.
Main Accountabilities
- To lead and manage a team of professionals in achieving company objectives.
- To develop and implement strategies to improve team performance and productivity.
- To build and maintain relationships with clients, colleagues, and other stakeholders to drive business growth.
- To prepare and present reports to management, highlighting key statistics and trends.
- To conduct regular meetings with team members to discuss progress, address issues, and set goals.
- To work closely with the Manager to set quarterly targets and objectives.
- To promote a culture of open communication, respect, and transparency within the team.
- To assist in the recruitment and interview process for new team members.
- To perform quality checks and audits to ensure compliance with company standards.
- To identify opportunities for process improvements and implement changes to enhance efficiency.
- To manage escalations from customers and internally, providing timely resolutions.
- To monitor attendance and provide training to new team members as needed.
- To support the Manager in local quotation and pricing efforts.
Requirements
- A graduate of any discipline with a minimum of 2 years of progressive experience in a Supervisory role in customer service-related matters within the freight forwarding industry.
- General knowledge of various local and international shipping and freight forwarding practices is an advantage.
- Knowledge of SAP, ERP systems, and computer literacy in Microsoft Office Suite will be an added advantage.
- Good communication skills in English (oral and written).
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