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German Language Expert Support
2 semanas atrás
At TN Portugal, we strive to create unforgettable travel experiences for our users. As a Customer Protection Ambassador, you will play a crucial role in ensuring our community's safety and satisfaction.
About the CompanyWe are a dynamic organization that values exceptional customer service and a commitment to creating memorable travel experiences. Specializing in Aerospace and Defense, Tech, Engineering, Manufacturing, Energy, and more, we propel companies toward growth.
Job RequirementsTo succeed in this role, you must have fluency in German (C2 level) and proficiency in English (C1 level). Experience in claims handling, dispute resolution, or related fields is also required. Strong communication skills, a proactive mindset, and the ability to manage complex cases and demonstrate empathy are essential.
- Respond to inbound and outbound inquiries across multiple channels, including phone and chat, while maintaining a professional and empathetic demeanor.
- Understand and implement company policies to safeguard the best interests of our community members.
- Take ownership of user queries, guiding them to resolution or appropriate escalation.
- Investigate urgent and sensitive issues, prioritizing safety and utilizing trauma-informed methodologies.
- Compose and customize thoughtful responses to customer queries and provide emotional support when needed.
What We Offer:
We offer a range of benefits to support your success and well-being. These include a competitive salary with attractive bonuses, comprehensive medical and dental insurance coverage, and generous annual leave.
- A competitive salary with attractive bonuses.
- Comprehensive medical and dental insurance coverage.
- Generous annual leave of 22 business days.
- Relocation support, including reimbursed travel ticket costs and monthly accommodation assistance for the first three months.
