Customer Service Representative Swiss German and French
3 semanas atrás
We are seeking a multilingual customer service agent for a remote role to assist consumers with questions and doubts when using our client's products and services. You'll resolve possible customer queries, recommend solutions, and guide product users through features and functionalities as per standard procedure. A key part of this role is to respond to customer queries in a timely and accurate way via phone and written channels. Additionally, you will encode internal databases with information about consumers' requests and inform customers about new features and functionalities. To be successful, you will need advanced spoken and written knowledge of Swiss German and French, as well as experience as a customer support specialist or similar CS role and multi-tasking abilities. We offer a flexible working environment and competitive salary and annual bonus according to your performance.
Responsibilities:
• Respond to customer queries via phone and written channels in a timely and accurate way.
• Encode internal databases with information about consumers' requests.
• Inform customers about new features and functionalities.
Requirements:
• Advanced spoken and written knowledge of Swiss German and French.
• Experience as a customer support specialist or similar CS role.
• Multi-tasking abilities.
What We Offer:
• A flexible working environment.
• Competitive salary and annual bonus according to your performance.
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