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Below are some of the key responsibilities for this role:
- Provide direct technical and process support for revenue platforms, including system records that drive delivery, billing, and revenue recognition.
- Operational support of product line campaigns, including client services revenue, subscriptions, platforms, bulletins, and other bulk product deliveries.
- Support investigation and resolution of issues, concerns, and general requests under general supervision.
- Conduct periodic quality control checks and data audits.
- Maintain and enhance operational systems as defined in the operations roadmap for integrations and system improvements.
About You
This role requires a detail-oriented and results-driven individual with strong knowledge of customer service standards, processes, and tools. If you have a combination of education and experience, or a degree in a relevant field, we encourage you to apply. Additionally, your proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint, is highly valued.