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Strategic Platform Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal MasterCard Tempo inteiro
Key Responsibilities
Below are some of the key responsibilities for this role:
  1. Provide direct technical and process support for revenue platforms, including system records that drive delivery, billing, and revenue recognition.
  2. Operational support of product line campaigns, including client services revenue, subscriptions, platforms, bulletins, and other bulk product deliveries.
  3. Support investigation and resolution of issues, concerns, and general requests under general supervision.
  4. Conduct periodic quality control checks and data audits.
  5. Maintain and enhance operational systems as defined in the operations roadmap for integrations and system improvements.

About You
This role requires a detail-oriented and results-driven individual with strong knowledge of customer service standards, processes, and tools. If you have a combination of education and experience, or a degree in a relevant field, we encourage you to apply. Additionally, your proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint, is highly valued.