Customer Service Ambassador

2 semanas atrás


Lisboa, Lisboa, Portugal Binance Tempo inteiro

About Binance
Binance is a pioneering global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Our offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Job Overview
We are seeking a highly skilled Customer Service Representative to join our team. This role will be responsible for providing exceptional customer support via live chat and phone calls, handling high volumes of inquiries, and ensuring timely resolution of issues. As a key member of our customer-facing team, you will play a crucial part in delivering excellent customer experience and building trust with our users.

Responsibilities
• Handle high amounts of live chat and phone calls with professionalism and patience
• Identify and evaluate customers' needs to deliver satisfaction
• Provide accurate, valid, and comprehensive information to customers
• Manage complaints, provide proper solutions, and options within the time limits; follow up to secure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers and resolve their queries effectively

Requirements
• 1+ years of proven customer-facing experience or experience as a customer service representative
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers
• Exceptional written communication skills and a good listener
• Ability to multi-task, prioritize, and control time effectively
• Knowledge of the cryptocurrency/blockchain field is a big plus
• Multi-lingual capability is a big plus
• Fluent in English
• Willing to work weekends and irregular hours, which may include night shifts

Why Work at Binance
• Shape the future with the world's leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary: $60,000 - $80,000 per year (depending on location and experience)
• Company benefits package
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)


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