Customer Service Ambassador for Multicultural Clients
Há 1 mês
Company Overview
Cross Border Talents is a leading recruitment agency specializing in matching talented professionals with exciting opportunities. We are committed to delivering exceptional service and supporting our clients' growth.
Job Title: Customer Service Ambassador for Multicultural Clients
We are seeking an experienced Customer Service Ambassador for Multicultural Clients to join our team. As a representative of our company, you will be responsible for providing top-notch customer support to our diverse client base.
Job Description
As a Customer Service Ambassador, you will be the first point of contact for our clients, handling inquiries, resolving issues, and providing accurate information about our products and services.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Troubleshoot and resolve customer issues efficiently, escalating when necessary.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members and other departments to enhance the customer experience.
• Adhere to company guidelines and procedures to meet quality standards.
Requirements:
We are looking for an individual with excellent communication skills, both written and verbal. You should have a strong command of English and Dutch, as well as previous experience in customer service or a related field.
Able to work flexible hours, including weekends and rotational shifts, is also essential. If you possess problem-solving skills and a positive, customer-oriented attitude, we would love to hear from you.
Compensation & Benefits
We offer a competitive salary of approximately €28,000 per annum, taking into account the Lisbon location and industry standards. In addition, you will receive a meal allowance of €7.23 per working day, transport allowance of €20 per month, and comprehensive health insurance coverage starting from day one, with full coverage after six months of employment.
Other benefits include access to a vibrant work environment, on-site facilities, and professional development opportunities.
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