German Customer Service Ambassador
4 semanas atrás
We are seeking a highly skilled and multilingual German Customer Service Ambassador to join our Cross Border Talents team in Lisbon. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients while adapting to their diverse needs.
About the Role- This is an entry-level position that requires no prior experience, making it an excellent opportunity for those looking to kickstart their career.
You will be working closely with our customers to resolve product-related issues, provide technical support, and offer efficient solutions to their problems. Your fluency in German (C2 level) and strong communication skills in English (B2 level) will enable you to effectively communicate with our clients from various backgrounds.
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide detailed explanations and resolutions to customer issues.
- Elevate complex cases to the appropriate teams when necessary.
- Maintain accurate records of customer interactions within our CRM system.
To excel in this role, you will need:
- Fluency in German (C2 level).
- Strong communication skills in English (minimum B2 level).
- Excellent problem-solving skills and attention to detail.
- Ability to adapt to rotational shifts, including weekends and public holidays.
- A competitive salary of approximately €40,000 per annum, reflecting the company's commitment to compensating its employees fairly.
- Private health insurance to ensure your well-being.
- Paid training to guarantee your success in the role.
- A multicultural work environment where collaboration and mutual respect thrive.
- Ongoing opportunities for professional growth and advancement within the company.
- Routine: Monday to Friday: 08:00 AM to 08:00 PM (rotational shifts). Saturday and Sunday: 08:00 AM to 05:00 PM (rotational shifts).
- Two days off per week, allowing you to recharge and balance your personal life.
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