Customer Service Ambassador

3 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

**About Phiture**

Phiture is a global technology and services leader that powers the brands of the future. We help well-known companies improve their businesses with technology and integrated solutions, in over 70 countries.

We're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Career Growth and Personal Development Opportunities

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Phiture, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within.

About the Role

This Customer Service Ambassador position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. The role provides customer service support and resolution of routine problems regarding clients' products or services.

The key responsibilities include:

  • Managing supplier invoices in the internal system
  • Enlightening suppliers concerning invoice doubts
  • Answering suppliers through outgoing and incoming calls and emails
  • Evaluating the need for escalation
  • Putting suppliers in contact with the client in case of necessity

Required Skills and Qualifications

We're looking for individuals who:

  • Have a high level of German and fluent English (C2 - written and oral)
  • Have strong analytical and problem-solving skills
  • Have proficiency in Excel and good communication skills
  • Are autonomous and able to ensure end-to-end delivery of cases
  • Are responsible, flexible, dynamic, and resilient

What We Offer

In this role, we offer benefits that help you support your unique lifestyle:

  • Full-time contracts with competitive salary and performance bonus
  • A central location in Lisbon, Portugal
  • Bring-a-friend referral opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes

About Our Location

Lisbon, Portugal - Av. Mediterraneo, N°1

Language Requirements

German (required)

Salary Range: €25,000 - €35,000 per annum



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