Service Delivery Manager

1 semana atrás


Porto, Porto, Portugal Hexa People Tempo inteiro

Job Title: Service Delivery Manager - Infrastructure Expert
Company: Hexa People

Job Description:

Hexa People is seeking a highly skilled Service Delivery Manager to join our Infrastructure team. As a Service Delivery Manager, you will play a key role in ensuring the smooth delivery of infrastructure services to our clients. The ideal candidate will have a strong background in IT and infrastructure management, with a proven track record of delivering high-quality services.

Key Responsibilities:

  • Manage vulnerabilities reports on a weekly/monthly basis, providing specific views depending on requests.
  • Identify vulnerabilities gaps according to the risks defined by Security teams and lead proactively some remediation plans with the technical teams.
  • Take the lead on processes and provide solutions.
  • Manage the vulnerabilities action plan, providing a specific view on KPI and progress for each company.
  • Prepare regular and ad-hoc reports on progress, financial status, risks, and issues.

Requirements:

  • Minimum 7 years of experience with high potential.
  • Degree in Technology.
  • Background in IT domain mandatory. Infrastructure (Linux, Windows, AWS) is a plus.
  • Structured and rigorous approach.
  • Experience in vulnerabilities/reporting in a challenged and multi-project environment.
  • Strong interpersonal skills, excellent oral and written skills, with the ability to work in client-facing projects.
  • Flexibility and ability to work in environments with changing priorities.
  • Data analysis skills.
  • English language: fluent.
  • Software currently used: Excel, PowerBI, JIRA.
  • Knowledge in Python can be a plus.

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