Service Delivery Manager

4 semanas atrás


Porto, Porto, Portugal Dellent Tempo inteiro
Service Delivery Management Opportunity at Dellent

Dellent, a leading consulting company in System Information and Telecommunications, is seeking a skilled Service Delivery Management professional to join our team in Porto. As a Service Delivery Manager, you will play a crucial role in ensuring the delivery of high-quality services to our clients.

Key Responsibilities:
  • Manage vulnerabilities reports on a weekly basis, providing tailored views to meet client requests.
  • Identify vulnerabilities gaps and lead proactive remediation plans with technical teams.
  • Develop and manage vulnerabilities actions plans, tracking KPIs, ETA, and progress.
  • Provide operational support for compliance requirements, ensuring timely delivery of SLAs.
  • Create and maintain reports and dashboards for Infrastructure scope (Infra, Security, EUS) to support client needs.
  • Prepare regular and ad-hoc reports on progress, financial status, risks, and issues.
Requirements:
  • Background in IT domain is mandatory.
  • Infrastructure (Linux, Windows, AWS) and vulnerabilities experience is a plus.
  • Proven track record in delivery and reporting in a challenging, multi-project environment.
  • Strong interpersonal skills, excellent oral and written communication, and ability to work in client-facing projects.
  • Flexibility to adapt to changing priorities and data analysis skills.
  • Fluent English language skills.
  • Proficiency in Excel, PowerBI, PowerPoint, and JIRA.
What We Offer:
  • Integration into a dynamic, experienced, and friendly team.
  • Technical, behavioral, and linguistic training opportunities.
  • Career development and growth opportunities.

If you are a motivated and experienced Service Delivery Management professional looking for a new challenge, please do not hesitate to apply. You can find the original job posting on our website.


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