Service Delivery Manager
4 semanas atrás
Dellent, a leading consulting company in System Information and Telecommunications, is seeking a skilled Service Delivery Management professional to join our team in Porto. As a Service Delivery Manager, you will play a crucial role in ensuring the delivery of high-quality services to our clients.
Key Responsibilities:- Manage vulnerabilities reports on a weekly basis, providing tailored views to meet client requests.
- Identify vulnerabilities gaps and lead proactive remediation plans with technical teams.
- Develop and manage vulnerabilities actions plans, tracking KPIs, ETA, and progress.
- Provide operational support for compliance requirements, ensuring timely delivery of SLAs.
- Create and maintain reports and dashboards for Infrastructure scope (Infra, Security, EUS) to support client needs.
- Prepare regular and ad-hoc reports on progress, financial status, risks, and issues.
- Background in IT domain is mandatory.
- Infrastructure (Linux, Windows, AWS) and vulnerabilities experience is a plus.
- Proven track record in delivery and reporting in a challenging, multi-project environment.
- Strong interpersonal skills, excellent oral and written communication, and ability to work in client-facing projects.
- Flexibility to adapt to changing priorities and data analysis skills.
- Fluent English language skills.
- Proficiency in Excel, PowerBI, PowerPoint, and JIRA.
- Integration into a dynamic, experienced, and friendly team.
- Technical, behavioral, and linguistic training opportunities.
- Career development and growth opportunities.
If you are a motivated and experienced Service Delivery Management professional looking for a new challenge, please do not hesitate to apply. You can find the original job posting on our website.
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