Service Delivery Manager

4 semanas atrás


Porto, Porto, Portugal Hexa People Tempo inteiro
Job Title: Service Delivery Manager

Hexa People is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our Infrastructure department, you will play a crucial role in ensuring the smooth operation of our services and infrastructure.

Key Responsibilities:
  • Manage Vulnerabilities reports on a weekly/Monthly basis, providing specific views depending on requests.
  • Identify any vulnerabilities gaps according to the risks defined by Security teams and lead proactively some remediation plans with the technical teams.
  • Take the lead on processes and provide solutions.
  • Manage the vulnerabilities actions plan, providing a specific view on KPI and progress for each company.
  • Prepare regular and ad-hoc reports on progress, financial status, risks, and issues.
Requirements:
  • Minimum 7 years of experience with high potential.
  • Degree in Technology.
  • Background in IT domain mandatory. Infrastructure (Linux, Windows AWS) is a plus.
  • Structured and rigorous approach.
  • Experience on Vulnerabilities/reporting in a challenged and multi-projects environment.
  • Strong interpersonal skills, excellent oral and written skills, with the ability to work in client-facing projects.
  • Flexibility and ability to work in environments with changing priorities.
  • Data analysis skills.
  • English language: fluent.
  • Software currently used: Excel, PowerBI, JIRA.
  • Knowledge in Python can be a plus.

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