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Operations Director

2 semanas atrás

Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

The role of the Senior Operations Manager at TN Portugal involves overseeing and optimizing operations within the Debt Management Plan Department in Lisbon, responsible for managing a team of around 100 staff. Key responsibilities include:

  1. Enhancing Customer Service: Improving customer satisfaction through effective communication and issue resolution.

  2. Implementing Digital Communications: Introducing digital solutions to enhance internal and external communication, streamlining processes and increasing efficiency.

  3. Improving Financial Collections and Cross-Sales: Analyzing data to identify opportunities for financial growth, implementing strategies to increase revenue and optimize collections.

  4. Ensuring Compliance with UK Financial Regulations: Maintaining awareness of relevant regulations and ensuring adherence to ensure business continuity and minimize risk.

  5. Leading a Hybrid and Dual-Location Team: Developing and implementing strategies to foster collaboration and productivity among team members across different locations.

  6. Driving Performance and Operational Efficiency: Identifying areas for improvement and implementing initiatives to optimize processes, reduce costs, and increase productivity.

  7. Contributing to Strategic Business Planning: Collaborating with senior leadership to develop and implement business strategies that align with company objectives.

  8. Innovative Solutions: Designing and implementing innovative solutions to support business objectives, including operational performance, customer satisfaction, and revenue growth.

About the Role

This is an excellent opportunity for an experienced operations professional to join TN Portugal and drive positive change in the Debt Management Plan Department.