Technical Solutions Expert

Há 7 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
Solutions Architect Position Overview

We are seeking a highly skilled Solutions Architect to join our Customer Success team in Portugal. As a vital member of our Post-Sales Solutions Architects, you will play a critical role in ensuring the successful implementation and integration of Kevel's solutions.

Our ideal candidate will be an effective communicator with strong technical expertise and project management skills. They will monitor performance, troubleshoot issues, and collect customer feedback to identify new opportunities to drive customer value and adoption.

Key Responsibilities:

  1. Becoming an expert in Kevel's infrastructure APIs and their capabilities.
  2. Ensuring successful implementation and integration of Kevel's products and services.
  3. Providing technical guidance, onboarding, training, and support to customers throughout the project lifecycle.
  4. Acting as the primary technical point of contact for customers, monitoring performance, and troubleshooting strategic technical issues.
  5. Owning and driving relationships with technical audiences of all kinds, from integrating engineers to CTOs.
  6. Working alongside Customer Success Managers to proactively assist with explaining and aligning on technical strategy with non-technical customer team members.
  7. Capturing feedback for product and engineering, and advocating internally on prospect and customer's behalf.


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