Technical Support Solutions Expert

Há 6 dias


Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

Job Description

We are looking for a talented Technical Support Solutions Expert to join our team in Tn Portugal. As a key member of our Technical Assistance Center (TAC), you will provide top-level technical support for router and switch architecture to our customers, partners, and account teams worldwide.

Key Responsibilities

  1. Provide expert technical support via phone, email, or WebEx for complex network issues.
  2. Analyze and troubleshoot problems using advanced analytical skills and technical knowledge.
  3. Cross-functional collaboration to resolve issues in heterogeneous network environments.
  4. Lab setup utilization to recreate and solve problems within our state-of-the-art labs.
  5. Serve as a trusted technical authority to worldwide customers and partners.

Requirements

  • Proven technical knowledge in networking (CCNA level equivalent or above) and/or network programmability (DevNet Associate level or above).
  • Advanced knowledge of Linux/UNIX command-line tools/environments, software development/debugging, and computer science concepts.
  • Bachelor's degree in Information Technology related field of study.

Tn Portugal Overview

Tn Portugal is a global leader in providing second and third-level support to our customers around the world. We are committed to delivering exceptional technical services and ensuring our customers' networks operate efficiently.



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