Expert Technical Support Analyst

Há 7 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
About the Opportunity

We are seeking an Expert Technical Support Analyst to join our team. The ideal candidate will have experience in a similar role, specifically in IT Operations, IT Service Delivery, or Service Desk departments.

Key Responsibilities:

  • Resolve complex technical issues: Troubleshoot, diagnose, and resolve technical problems related to our workplace environment.
  • Support projects: Provide technical expertise and assist with project implementation.
  • Manage incidents and service requests: Identify problems and implement solutions to minimize disruption to our workplace environment.
  • Analyze survey results: Implement necessary improvements to enhance service quality.
  • Draft and maintain processes: Ensure alignment with the Group's standards.
  • Manage IT assets: Ensure optimal performance and cost-effectiveness.
  • Safeguard IT assets: Implement and maintain security protocols and procedures.

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