Legal Operations Specialist
4 semanas atrás
Job Summary
As a Legal Back-Office Advisor at Concentrix, you will play a crucial role in ensuring the highest standards of quality, efficiency, and customer journey improvement across all operations. Your expertise in Italian (C2) and English (B2) will be essential in verifying transport operators' compliance with passenger rights and managing legal claims with various stakeholders.
Key Responsibilities
- Verify transport operators' adherence to passenger rights
- Understand customers' unique situations and manage their legal claims
- Collaborate with lawyers, legal officers, and national enforcement bodies to assess customer claiming foundations
Requirements
- High level of Italian (C2) and fluent English (B2)
- Excellent communication skills
- Previous experience in Customer Service or tourism/travel representation is a plus
What We Offer
- Full-time contracts with competitive salary and performance bonus
- Central location in Lisbon, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training and career development programs
About Concentrix
We are an equal-opportunity employer committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. If you are a motivated and proactive individual with a passion for customer service, we encourage you to apply today.
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