Legal Operations Expert

Há 7 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

**Job Summary**


We are seeking a skilled Legal Operations Expert to moderate written content and review legal requests related to privacy claims, defamation, fraud, and falsification. As a member of our team, you will be responsible for ensuring adherence to company policies and legal guidelines.



**Key Responsibilities**



  • Moderate written content to identify and mitigate potential fraud or copyright infringement
  • Review and process legal requests promptly and accurately
  • Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR), Service Level Agreement (SLA) compliance, and Customer Satisfaction (CSAT)
  • Maintain up-to-date knowledge of client policies and guidelines
  • Ensure all tasks are completed within agreed turnaround times and meet quality standards


**Requirements**



  • No previous experience required; maximum up to 12 months experience within content moderation preferred
  • Good understanding of KPIs and metrics (FCR, SLA, CSAT)
  • German fluent, B2 English


**What We Offer**



  • Annual Base Salary: 14,000
  • Language Premium Bonus: 235/month
  • Meal Allowance: 7.63/work day (paid in meal card, net amount)
  • Transportation Bonus: 720/year
  • Yearly Target Bonus: 5% of yearly gross base salary
  • Total Monthly Compensation: 1,400 + benefits


**Additional Benefits**



  • Health Insurance, Life Insurance, and Family Plan (for spouse/legal partner and children)
  • Type of Contract: 2-month training agreement + 1-year fixed-term contract with 30 days probation
  • Relocation Support (for candidates moving from outside Continental Portugal)


**About Cross Border Talents**


We are a company that specializes in providing top talent to companies across the globe. Our team is dedicated to finding the best candidates for each position and ensuring a smooth onboarding process.


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