Renewals Specialist
1 semana atrás
At Sovos Compliance, we are seeking a skilled Renewal and Customer Success Specialist to join our team. As a Renewal and Customer Success Specialist, you will be responsible for cultivating relationships with key stakeholders within our customer base, implementing industry best practices to enhance the overall customer experience during renewal, and proactively identifying and capitalizing on renewal upsell opportunities within assigned territories.
Key Responsibilities:
- Develop and execute comprehensive account plans in collaboration with Account Management and Customer Success teams.
- Cultivate strong relationships with customers to ensure successful renewal and identify opportunities for growth.
- Implement industry best practices to enhance the overall customer experience during renewal.
- Proactively identify and capitalize on renewal upsell opportunities within assigned territories.
- Lead negotiations with customers to ensure successful renewal and resolve any account issues impacting renewal.
Requirements:
- 2-3 years of experience in renewals management or account management in the software industry, specifically focusing on SaaS solutions and services.
- Proven track record of achieving sales or renewal quotas, particularly for SaaS Renewals.
- Strong negotiation and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
What We Offer:
- A chance to work with a talented and passionate team in a rewarding and values-driven environment.
- Continuing opportunities for further learning and development.
- A comprehensive benefits package, including health insurance, life insurance, and personal accidents insurance.
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