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Microsoft Support Specialist
2 semanas atrás
We are seeking a skilled and experienced Microsoft Support Specialist to join our team in Greece. As a key member of our customer support team, you will play a vital role in providing exceptional service to our clients. If you are a fluent Portuguese speaker with a passion for technology, this could be the perfect opportunity for you.
Responsibilities:
- Identify customers' needs and deliver tailored solutions, including sales guidance.
- Assist customers with billing inquiries, transactions, and account issues.
- Guide customers through order placement and troubleshoot technical issues.
- Escalate complex issues and provide resolution in a timely manner.
Requirements:
To succeed in this role, you will need:
- Excellent communication skills in Portuguese.
- A good command of English (B2+).
- Sales experience with consumer products and services is an asset.
- Technical research skills to troubleshoot customer problems.
- Advanced internet research skills.
- An empathetic attitude and strong communication skills.
- A positive and adventurous mindset.
- A willingness to learn and adapt quickly.
What We Offer:
In return for your hard work and dedication, we offer:
- Competitive monthly salary.
- Relocation support to Greece, including flight tickets and accommodation assistance.
- Full training by certified instructors.
- Professional growth and development opportunities.
- Special events and community initiatives.
- Free online Greek language courses.
- State-of-the-art premises with relaxing break areas.
